· 1. Make sure that the lens is within the wiping range of the windscreen wiper to ensure a clear view even when it rains.
· 2. If customers receive the dash cam missing accessories in the received package, we'd like to send you the accessories.
· 3. If customers have any issues when receiving the item, please feel free to let us know. We will address it within 24 hours.
Q1:How to Install the App on the smart phone?
Search for the DDPAI app in the Google Play Store or Apple App Store and Install it on your smart phone. Tap the Allow button in the Authorization Request pop-up that appears after opening the App store installation file, then tapACCEPT.
Q2: Does it need to insert SD card? What SD card can I use?
This dash cam is built-in 64G eMMC storage inside. There is no need to insert the SD card on your dash cams now.It is more powerful than others dash cams in the market. You don't need to worry about whether it is enough to use. If you have any questions or need any support on the dash cam, please contact our after-sales freely. After-sales Team Email: feedback@ddpai (dot) com
Q3: Why can not view live preview on App? How to fix it?How to Download Image/ Video Files?
Please confirm that you haveupdated your App to the newest versionfirstly. Thendisable the cellular connectionin your phone network settings.
You can download images in portrait and landscape mode by Taping, from here you canselect image or video to download. After downloading, you can share it on social media or delete it.
Q4: Can not connect DDPai camera to DDPai android APP?Turn off "mobile data":Because unlike iOS,android system doesn't support Wi-Fi and mobile data simultaneously.
Q5: How to format the dash cameras by App?
Pleasehand formatted via DDPai App---ME---Settings---Camera Settings---Camera Storage Management---Formatand confirm to format the recording. (Note: You need to back up any files you wish to keep before formatting. We recommend formatting the dash cam once every 2-3 weeks to keep your camera running smoothly if your DDPai Dash Cam is under heavy daily use.)